Los Angeles, CA | U.S. Citizen

https://mikevincent.dev

Education

University of Texas at Tyler

Master of Science, Industrial Engineering, 2015

The Pennsylvania State University

Bachelor of Science, Linguistics, 2011

The Pennsylvania State University

Bachelor of Arts, Journalism, 2011

Experience

Senior Software Engineer, AI Search and Platform Infrastructure | PricewaterhouseCoopers (PwC)

September 2024 to Present | Los Angeles, CA

Founding engineer on AI search and platform infrastructure for Capital One, Discover, and Zelle.

  • Discover.com AI Search for consumers - hybrid search combining vector embeddings, BM25 keyword scoring, ANN/KNN retrieval, entity extraction, intent classification, and RAG pipelines.
  • Discover.com AI Search - LLM agent pipelines and AI agents for document understanding, ML model training and serving on Kubeflow and MLOps, plus document crawling, indexing, and ETL at scale.
  • Capital One DataBolt payments tokenization for banks - Go and TypeScript APIs, Redis caching, and Kafka event streaming.
  • Zelle peer-to-peer payments platform - onboarding, authentication, licensing, and access control APIs.
  • Production deployment across AWS EKS, Azure AKS, GCP GKE, Docker, and Helm.
  • Observability with OpenTelemetry, SRE runbooks, incident response, and on-call rotations.

Software Engineering Manager, Infrastructure | Cubic Transportation Systems

October 2021 to April 2024 | San Diego, CA

Transit fare systems across WMATA, NYC MTA, BART, LA Metro, and MBTA.

  • Cloud infrastructure and service mesh security with Terraform, AWS, GitHub Actions, and Kubernetes on Linux.
  • NYC MTA iPhone payments rollout with Apple.
  • LA Metro TAP backend networking and onsite operations.
  • Incident response, on-call leadership, and site reliability practices across five metro agencies.

Lead Senior Software Engineer | Cubic Transportation Systems

October 2019 to October 2021 | San Diego, CA

Platform modernization for rider and fare services.

  • Release, integration, and deployment workflows with Jenkins, Docker, Helm, Vault, Terraform, AWS Lambda, and Azure Functions.
  • Chicago Metra chatbot for rider operations.
  • Urban Insights machine learning, data science, and search systems for transit prediction and operations.

Senior Software Engineer | Cubic Transportation Systems

May 2017 to October 2019 | Washington, DC

First DevOps engineer for fare platforms moving from legacy systems to containers and cloud on Linux.

  • Terraform, Kubernetes, Docker, Prometheus, and Grafana delivery standards.
  • NextBus arrival prediction data platform with machine learning models for transit schedule optimization.

Senior Software Engineer, Infrastructure | EPAM Systems

May 2016 to April 2017 | Washington, DC

Promoted to senior backend engineer at digital UX agency building apps for enterprise clients.

  • Fannie Mae Collateral Underwriter Angular web app.
  • Lockheed Martin Intranet Search on headless Drupal with JavaScript and TypeScript.
  • NY Fashion Week 2015 mobile app.
  • PostgreSQL migrations with Liquibase and microservices on Docker and Kubernetes 1.2.

Software Engineer, Infrastructure | EPAM Systems

May 2015 to April 2016 | Washington, DC

Backend engineer on full-stack team at digital UX agency building mobile apps and e-commerce platforms.

  • Poison Control mobile app.
  • Canadian Tire e-commerce store.
  • U.S. Conference of Catholic Bishops mobile app.
  • PostgreSQL multi-tenant migration with zero downtime.
  • Docker, Ansible, Jenkins, VMware ESXi, Ubuntu, CentOS, and Cisco ASA firewalls.

Projects

Io Pictures Corporation - Founding Engineer

Architecture for rights, metadata, payments, storage, and digital distribution systems from zero to production.

The Archive of American Radio, Inc. - Founding Engineer

Architecture for search, RAG retrieval, metadata extraction, AI agent workflows, content processing, and API systems from zero to production.

Skills

  • Core: Software architecture, platform architecture, distributed systems, system design, site reliability engineering, SRE, incident response, on-call, backend services, APIs
  • Cloud: AWS, Azure, GCP, Google Cloud, Kubernetes, Docker, Terraform, Helm, GitHub Actions, Linux
  • Languages: Go, Python, Java, TypeScript, JavaScript, SQL, PostgreSQL, Redis, Kafka
  • AI/ML: LLM, AI agents, RAG, machine learning, MLOps, vector search, hybrid search, BM25, ANN/KNN, entity extraction, intent classification, Kubeflow
  • Search: Search indexing, ETL, offline evaluation, experiment design, Lucene, Solr, OpenTelemetry